Last update
This Privacy Policy describes how ELITESHELL SA(hereinafter “we” or “ELITESHELL”) collects, processes, stores, and protects your personal data when you use the websitewww.eliteshell.com(hereinafter “the Site”), in accordance with the Swiss Federal Data Protection Act (FADP) and, where applicable, General Data Protection Regulation (GDPR).
1. Identity of the Data Controller
- Name : ELITESHELL SA
- Address : Rue Chantepoulet 12, 1201 Genève, Suisse
- VAT / Business ID number: CHE-350.125.740 TVA
- Contact : service@eliteshell.com
2. Personal Data Collected
We collect the following personal data:
When browsing:
- IP Address
- Browser type, operating system
- Browsing and usage data (via cookies)
When placing an order or creating an account:
- First and last name
- Shipping and billing postal address
- Email address:
- Phone number
- Order history
When paying:
- Payment data (processed only by secure payment providers, not stored by ELITESHELL)
Other sources:
- Data sent via our contact forms
- Newsletter subscription (opt-in)
3. Purposes of Processing
Your data is collected for the following purposes:
- Order processing and deliveries
- Customer account creation and management
- Customer service communication
- Invoicing and accounting management
- Sending newsletters and offers (with your consent)
- Traffic analysis and site improvement
- Fraud prevention and payment security
4. Legal Bases for Processing
According to the FADP and GDPR, processing is based on:
- Performance of the contract (order, delivery, invoicing)
- Your consent (newsletter, marketing cookies)
- Legal obligations (accounting, warranty)
- Our legitimate interests (analytics, security)
5. Recipients and Subcontractors
Your data may be shared only with:
- Our technical service providers (hosting, maintenance, emailing)
- Payment platforms (Stripe, PayPal)
- Carriers for deliveries
- Competent authorities (in case of legal obligation)
No data is sold or transferred to unauthorized third parties.
6. Hosting
The website is hosted by:
Infomaniak Network SA
Rue Eugène-Marziano 25, 1227 Les Acacias, Geneva, Switzerland
https://www.infomaniak.com
7. Data Retention Period
- Customer accounts and orders: 10 years (Swiss tax obligations)
- Messages via contact form: 12 months
- Newsletter: until unsubscribe
- Analytics cookies: up to 13 months
8. Your Rights
In accordance with the FADP and GDPR, you have the following rights:
- Right of access to your data
- Right to rectification
- Right to erasure (within legal limits)
- Right to object or restrict processing
- Right to withdraw consent
- Right to data portability (where applicable)
To exercise your rights, you may contact us at:
📧 service@eliteshell.com
You also have the right to file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC): en Suisse :
https://www.edoeb.admin.ch
9. Cookies
The site uses cookies for operation, audience measurement, and personalization.
- Strictly necessary cookies: cart, customer accounts, security
- Statistical cookies: Matomo, Google Analytics (with IP anonymization)
- Marketing cookies: Facebook Pixel, Google Ads (with your consent)
You can manage your preferences at any time via the consent banner or in your browser settings.
For more details, see our cookie policy.
10. Data Security
We apply technical and organizational security measures in line with best practices:
- Secure connections (HTTPS/SSL)
- Hosting in Swiss datacenters
- Restricted access to data
- Regular updates of CMS and WordPress/WooCommerce plugins
11. International Data Transfers
Our servers are located in Switzerland. If processing takes place through external tools (e.g. Stripe, Google, Meta), we ensure that standard contractual clauses or decisionsin adequation govern data transfers outside Switzerland/EU.
12. Modifications
This policy may be updated at any time to reflect legal or technical developments. The update date appears at the top of this page.
13. Contact
For any questions about this policy or to exercise your rights:
ELITESHELL SA
Rue Chantepoulet 12, 1201 Genève, Suisse
📧 service@eliteshell.com
